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TECH SUPPLIER Oct 2019 - IDC Survey - Doc # AP45217120

Asia/Pacific End-User Survey on Imaging, Printing, and Document Solutions CY 1H19

By: Kenneth Ken Ru ThamSenior Market Analyst

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Abstract

Despite the strong institutional and economic push for digital adoption in the workplace, Asia/Pacific (excluding Japan) presents a unique cross-section of digital maturity and readiness for Future of Work (FoW) adoption and provides technology suppliers with numerous arenas in which to operate. Although some mature territories have achieved headway in their digital transformation journey, a large majority of countries in the region, composed of developing nations, are still in the exploration stages and have yet to incorporate a digital strategy within the organization. IDC attributes this to a bevy of inhibiting factors, including legacy, people, processes, and systems, which hamper efforts to revamp organizational processes from analog to digital.

Because of the transformation inertia, analog technology, specifically print, remains a cornerstone of organizations' IT infrastructure, with departments still dependent on hardcopy documents for daily operations. The finding suggests that although organizations are still reliant on print, users recognize the impending change that will fundamentally transform how they work, resulting in a purely digital workflow with the reduction in creating hardcopy documents.

The survey also suggests that organizations remain skeptical about the value that digital transformation can bring to their departments. They believe that technology transformation will be beneficial in customer-facing functions rather than internal processes.


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