This IDC Market Perspective discusses the current COVID-19 pandemic and its effects on IT service vendors. During this time of economic uncertainty, IT vendors need to align their strategies to be more customer service–driven and guide customers in their digital journey. Customers are heavily dependent on technology to help them maintain business continuity amidst the challenges associated with working from home, disrupted supply chains, and evolved customer preferences and expectations.
"Unprecedented situations demand unprecedented actions. With all delivery locations under lockdown, it was a Herculean task for IT vendors to take care of clients, employees, and the larger community. The India IT industry, despite initial hiccups, remained resilient during the COVID-19 crisis, and its response will go a long way in cementing stronger partnerships with their clients. Ensuring data security is paramount as the IT industry prepares for the increased adoption of employees working from home," says Sharath Srinivasamurthy, research director, IDC India Software, Services, and ICT practices.
Application management, Business continuity, Business process outsourcing, COVID-19, Collaborative applications, Hosted application management, Hosting infrastructure services, IT consulting services, IT education and training, Network and desktop outsourcing services, Remote worker, Systems integration services, Technology buyer, eLearning