TECH BUYER May 2020 - IDC Perspective - Doc # AP45226620

Resilience of the India Tech Industry in Responding to COVID-19 Disruption

By: Shweta BaidyaSenior Research Manager, Sharath SrinivasamurthyResearch Director

Abstract

This IDC Market Perspective discusses the current COVID-19 pandemic and its effects on IT service vendors. During this time of economic uncertainty, IT vendors need to align their strategies to be more customer service–driven and guide customers in their digital journey. Customers are heavily dependent on technology to help them maintain business continuity amidst the challenges associated with working from home, disrupted supply chains, and evolved customer preferences and expectations.

"Unprecedented situations demand unprecedented actions. With all delivery locations under lockdown, it was a Herculean task for IT vendors to take care of clients, employees, and the larger community. The India IT industry, despite initial hiccups, remained resilient during the COVID-19 crisis, and its response will go a long way in cementing stronger partnerships with their clients. Ensuring data security is paramount as the IT industry prepares for the increased adoption of employees working from home," says Sharath Srinivasamurthy, research director, IDC India Software, Services, and ICT practices.


Coverage

Content


Get More

When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.



Related Links

Do you have questions about this document
or available subscriptions?

Contact Us