Abstract

This IDC study is the eighth yearly assessment of next-generation telecom operators in Asia/Pacific. The primary focus of this study is to assess various telecommunications SP’s capabilities to meet the telecommunication and ICT needs of various customer segments. It leverages the IDC MarketScape framework to evaluate 10 leading regional and global telecommunications SPs in Asia/Pacific. The evaluation framework consists of a large variety of parameters, such as comprehensiveness of service offerings, software-defined platforms and cloud capabilities, go-to-market (GTM) strategy, growth strategy, partner ecosystem, and innovation strategy. Communications SPs are evaluated based on their current capabilities and the strategies they have set in the next three to five years for the enterprise segment in the Asia/Pacific region.

"Globally, communications SPs are undergoing a dramatic change much in the same way that most enterprises across verticals are undergoing changes. Asia/Pacific is certainly no exception with communications SPs in this region facing the same enterprise business priorities as their counterparts in other countries, albeit with high deviations among Southeast Asian countries and mature Asia/Pacific markets. Enterprises are grappling with multiple objectives and imperatives and are focusing on cost savings, new business models, customer centricity, and agility in operations. The heightened competitive intensity is forcing communications SPs to innovate not only in operations, but also in how they engage with their customers and channel partners," says Nikhil Batra, associate research director, IDC Asia/Pacific Telecom Practice.

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