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TECH SUPPLIER Aug 2019 - IDC Survey Spotlight - Doc # AP45396020

What Role Do Managed Service Providers Play in an Enterprise's Hybrid and Multicloud Journey?

By: Rijo George ThomasSenior Market Analyst

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Abstract

This IDC Survey Spotlight leverages data from IDC's 2019 Asia/Pacific Business and IT Enterprise Services Sourcing Survey and identifies the key role played by managed service providers in an enterprise's use of hybrid and multicloud service.

"As the survey indicates, managed service providers have to look beyond their core services around management and develop capabilities that reinforce their role as a transformation partner for enterprises embarking on their hybrid and multicloud journey. This involves strengthening professional services, building partnerships for stronger ecosystem play, and addressing the business challenges of customers during the cloud transition with stronger industry capabilities," says Rijo George Thomas, senior market analyst, IDC Asia/Pacific Services and Cloud Research Group.


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