TECH SUPPLIER Nov 2019 - Market Presentation - Doc # AP45645219

1H19 Country Report on IT Services — New Zealand

By: Chayse Gorton, Emily LynchAssociate Market Analyst

On-line Presentation


This IDC Presentation provides a detailed analysis of the market and competitive landscape in IT services in New Zealand from January to June 2019 (1H19). It covers the market size movements and growth trends in each of the macromarkets (i.e., project-oriented services, managed services, and support services) as well as the key industries, such as finance, manufacturing and resources, public sector, distribution and services, and infrastructure. The report also provides a market and vendor analysis of 3rd Platform technologies as the key market drivers. The competitive analysis section includes key strategies and activities of global and local IT services providers in the market.

The data and insights within this presentation are part of the "Asia/Pacific Semiannual Services Tracker" research, which covers 14 foundation markets across 14 Asia/Pacific countries.

Technology buyers are increasingly negotiating nonmonetary outcome-based service-level agreements (SLAs) into a project's contract terms, such as improving business agility and reducing time to market for new products. SLAs often span many stages of the project's life cycle (e.g., planning, building, and running an application). This overlap is acting as a driver for organisations to take end-to-end services from the market.

The natural space to start end-to-end conversations with providers is in the planning stages. Therefore, consultancy services are becoming a fundamental way for service providers to establish a relationship with technology buyers.

Organisations tend to require a range of offerings from a variety of public cloud providers. This often relates to preexisting relationships or the specific capabilities of the provider. Therefore, there is a growing need to be platform-agnostic.

There is a growing demand for third-party providers to play the role of cloud managed services provider. The main thing that organisations want from cloud managed service providers (MSPs) is for them to enable the shift from legacy environments and provide value-add capabilities that public cloud providers do not deliver.

Developers in New Zealand desire to possess the ability to quickly provision infrastructure for application development and testing purposes. Within the hosting infrastructure market, this acts as a driver of cloud hosting infrastructure services.

Microsoft will discontinue Windows 7 support in January 2020. Organisations have been refreshing PCs to avoid a situation in which they are unable to leverage on support services as they will not be eligible for further software updates and support.

Procurement rules now require agencies to consider how they can create opportunities for New Zealand business when buying ICT services (e.g., smaller contracts, joint bids, and subcontracting). This will lead to more local organisations winning IT services contracts.


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