TECH SUPPLIER May 2020 - Market Presentation - Doc # AP45875520

The Impact of COVID-19 on Key Verticals in Asia/Pacific (Excluding Japan) — An IT Services Overview

By: Rijo George ThomasSenior Market Analyst, Cathy HuangAssociate Research Director, Services and Security, IDC Asia/Pacific

On-line Presentation

Abstract

The COVID-19 pandemic spared no industry. Many sectors struggled to keep their businesses afloat while pivoting their business model to enable employees to work and service customers remotely wherever they are. Many of the digital transformation DX initiatives implemented before the outbreak were instrumental in helping enterprises across industries stay resilient and agile in these testing times. This IDC Presentation looks closer at the key IT priorities in different verticals before the pandemic and outlines the most likely services enterprises will prioritize during the recovery phase.

"The world as we know it has changed. The opportunity for IT service providers lies in supporting the immediate and long-term requirements of their customers during these difficult times. Investments in digital and IT transformation services for the next few years will be influenced by the impact and long-term implications of COVID-19 in each industry," says Rijo Thomas, senior market analyst, IDC Asia/Pacific IT and Business research.

"Whether it’s a V-, U-, or even L-shaped recovery, it really depends on the confidence level and positive attitudes even among the most hit industries. For those looking at the crisis as an opportunity to accelerate the digitization of their existing business, they will emerge stronger and more relevant in the new world," says Cathy Huang, associate research director on services and security, IDC Asia/Pacific.


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