TECH SUPPLIER May 2021 - IDC Survey - Doc # AP45877620

Australia IT Services Ecosystem Study, 2020 — Part 1: Business Landscape, IT Services Workloads, and Contract Changes

By: Louise FrancisCountry Manager, IDC New Zealand, Neha Ralhan, Anastasia AntonovaSenior Market Analyst, John FengResearch Manager, IDC Australia, Emily LynchMarket Analyst

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This IDC Survey discusses the Australian results from IDC's 2020 Australia and New Zealand IT Services Ecosystem Survey, conducted in October and November of the same year. This report is the first of two reports providing a deep dive into the Australia IT Services ecosystem. Part 1 provides an in-depth analysis of the business landscape impacting technology decision making in Australia and organisations' plans for IT services workload migration, contract changes, and technology investment plans in 2020. Topics and themes covered in this report include:

  • An analysis of the business landscape and CEO priorities and attitudes to digital shaping migration from in-house to third-party IT services providers and increased investments in specific IT services
  • The migration to third-party services and impact on budgets between 2019 and 2020
  • A breakdown of investment intent for multiple IT services, including datacentre services, workspace services, systems and cloud Integration, networking services, analytics services, cloud computing services, mobility management services, security management services, IT service management, application modernization, and agile/DevOps services
  • Analysis of technology deployments and investment plans through the end of 2021 and the strategic importance of those technologies to the organisation


  • 44 slides

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