TECH BUYER Apr 2020 - IDC Perspective - Doc # AP45890620

The Imperative for Workplace Automation in Uncertain Times

By: Pushkaraksh ShanbhagAssociate Research Director


The COVID-19 outbreak and the increasingly draconian steps that are being taken to contain its spread and impact (social distancing, lockdowns, and such) have disrupted the traditional model of the workplace, where the workforce physically aggregates to execute their organizational functions and responsibilities. As enterprises come to terms with the realization that this disruption could stretch for an indeterminate amount of time, they find themselves scrambling to enable functional remote work for their workforce. This report explores how enterprises prioritize different digital workplace capabilities, and specifically delves into how automation might offer a way to optimize employee efficiency and experience in this new, altered world.

"The Covid-19 outbreak has placed enterprises across the world in an unprecedented situation, cutting off access of a large proportion of the global workforce to their traditional workplaces. Enterprise remote work preparedness and arrangements were never built or intended for this scale of disruption. Amid this crisis, and beyond the immediate enablement of the basic remote work capabilities, the notion of automation within the workplace holds the promise of significantly scaling up enterprise preparedness to keep employees optimally productive from remote work locations over extended durations," says Pushkaraksh Shanbhag, senior research manager for IDC Asia/Pacific Intelligent Automation Services research.



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