TECH SUPPLIER May 2020 - Market Analysis Perspective - Doc # AP45983720

Asia/Pacific Customer Experience Software, 2020

By: Daniel-Zoe JimenezAssociate Vice President, Digital Transformation (DX), Future Enterprise, and SMB, Sabrina TamayoProgram Manager

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Abstract

This IDC Market Analysis Perspective (MAP) summarizes the key demand and supply trends driving the customer experience (CX) software market in Asia/Pacific. This MAP includes a market overview, competitive share analysis, buyer behavior and influences, and guidance for technology suppliers based on survey results and expected short-term and long-term trends. This allows organizations to gain insights on how Asia/Pacific organizations perceive CX and how they should better position their products as the landscape continues to evolve. Furthermore, this MAP is designed to give clients the opportunity to engage with IDC's analysts on key issues impacting the current market and keep them informed about its projected direction in the near future.


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