TECH SUPPLIER Oct 2020 - IDC Survey - Doc # AP45994720

Accelerated Pace of Workspace Transformation in Asia/Pacific (Excluding Japan)

By: Kenneth Ken Ru ThamSenior Market Analyst

On-line Presentation


The Asia/Pacific (excluding Japan) (APEJ) region presents a diverse cross-section of digital maturity, with nations being classified as mature (Australia, Hong Kong, Korea, Taiwan, and Singapore) or maturing (China, India, Indonesia, Malaysia, Philippines, and Thailand). This broad-stroke classification of digital maturity assumes that leaders would be at the forefront of Future of Work (FoW) adoption, specifically workspace transformation, to enable a modern work environment that utilizes innovation accelerators (IA) to achieve business outcomes. This IDC Survey Presentation seeks to challenge that perception and posits that the pace and extent of transformation will be uneven across the region, with some digitally maturing countries (China, India, Thailand) taking the lead over their mature counterparts.

Using SPSS K-Means cluster, respondents were divided into four clusters: digital leader, digital emergent, digital distressed, and digital laggard. Each cluster has experienced varying level of technology refresh cycles and will use print/document solutions differently to address its unique vision of a digitally transformed organization. The survey presentation will give insights into cluster demographics, extent of current workplace transformation, and future print/document solution adoption strategies. The presentation will conclude with recommendations for technology suppliers in terms of hardware, solution, channel, and vertical approaches to target the specific business outcomes of each cluster.


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