TECH SUPPLIER Mar 2020 - Market Presentation - Doc # AP46044920

New Zealand Contact Centre Digital Life Survey

By: Richard XuAssociate Market Analyst

On-line Presentation

Abstract

IDC’s New Zealand Contact Centre Digital Life Survey explores the current and projected landscape for the adoption of contact centre solutions by New Zealand enterprises. It guides the reader through an overview of contact centre deployment in the enterprise sector today and how this is expected to change in the next three years, with focus on customer and business reasons. This presentation uses survey data from the IDC Asia/Pacific Digital Life and Collaboration Survey 2018 presented with local insights about New Zealand enterprises collected via primary and secondary research. Finally, this presentation provides guidance for tech suppliers.


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  • 17 slides


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