TECH SUPPLIER Apr 2020 - IDC Survey Spotlight - Doc # AP46150420

IDC Survey Spotlight: What Types of Contact Centre Deployments Are End-User Organisations Moving to the Cloud?

By: Monica CollierSenior Research Manager, Telecommunications

Abstract

This IDC Survey Spotlight investigates which end-user organisations are moving their contact centre infrastructure to the cloud, based on their existing infrastructure arrangements, that is, on-premises, hybrid, managed, or hosted infrastructure.


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