TECH BUYER Apr 2020 - IDC Perspective - Doc # AP46223320
Open Banking for Homebound Customers in Light of COVID-19
By:
Ganesh Vasudevan
Research Director, IDC Financial Insights
Abstract
Banks must reinvent themselves from inside out during this time of disruption caused by COVID-19. This is the time for banks to introspect and better understand the customer financial life cycle and deliver the financial needs at the right time and right place. This includes leveraging open banking technology to achieve empathy at scale across all touch points using data, artificial intelligence, machine learning, and human resources.
Coverage
Subscriptions Covered
IDC Financial Insights: Asia/Pacific Financial Services IT Strategies
Regions Covered
Topics Covered
COVID-19, Financial resource management, Partner business model, Technology buyer
Vertical Markets
Connected banking, Financial performance strategies
Content
List of Figures
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