TECH BUYER Apr 2020 - IDC Perspective - Doc # AP46223320

Open Banking for Homebound Customers in Light of COVID-19

By: Ganesh VasudevanResearch Director, IDC Financial Insights


Banks must reinvent themselves from inside out during this time of disruption caused by COVID-19. This is the time for banks to introspect and better understand the customer financial life cycle and deliver the financial needs at the right time and right place. This includes leveraging open banking technology to achieve empathy at scale across all touch points using data, artificial intelligence, machine learning, and human resources.



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