target audience: TECH BUYER  Publication date: Oct 2020 - Document type: IDC MaturityScape - Doc  Document number: # AP46602321

IDC MaturityScape: The Digital SMB — A Framework for Resiliency


  • Daniel-Zoe Jimenez Loading
  • Celeste Narvaez
  • Sandra Ng Loading
  • Shari Lava Loading


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This IDC MaturityScape for SMBs provides a closer look at the SMB framework discussed in Small and Medium-Sized Business Resiliency Amid COVID-19 and Beyond (IDC #AP45872220, May 2020) and the stages of maturity that an SMB must achieve in each of these five dimensions.

"Digitalization is no longer an option for SMBs. It's a matter of survival. To ensure business continuity, future resiliency, and growth, SMBs should focus on digitalizing processes, operations, and customer engagements, particularly now with the shift to digital-first. This IDC MaturityScape can guide SMBs in their digitalization journeys as they evolve toward becoming a Future SMB," says Daniel-Zoe Jimenez, associate VP and head of digital transformation and SMB research, IDC Asia/Pacific.


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