TECH SUPPLIER Jul 2020 - IDC Survey Spotlight - Doc # AP46681320

What Are the AIOps Priorities and Challenges of India Organizations?

By: Sandeep SharmaResearch Manager, APeJ – Software


The IT environment in India organizations has undergone a radical shift in the last two to three years, with hybrid cloud being the order of the day. The COVID-19 pandemic has impacted the IT landscape as well, further accelerating the usage of technologies such as cloud and VPN, which have added onto the pile of workload that the IT operations (ITOps) team has already been managing.

Against this backdrop, this Survey Spotlight aims to understand the usage of artificial intelligence operations (AIOps) across several IT domains as an effective lever to solve IT management issues. Also discussed in the report are various hindrances that India organizations are facing with regard to AIOps implementation.


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