target audience: TECH BUYER  Publication date: May 2021 - Document type: IDC MarketScape - Doc  Document number: # AP46912421

IDC MarketScape: Asia/Pacific Intelligent Automation Services 2021 Vendor Assessment


  • Pushkaraksh Shanbhag Loading
  • Sandeep Sharma


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This IDC study represents a vendor assessment of the Asia/Pacific intelligent automation (IA) services market through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain the success in the IA services market in the region. This IDC MarketScape covers a variety of vendors participating in the IA services space. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and to one another and highlights the factors expected to be the most influential for success in the market in both the short term and the long term.

"Over the course of the last year, the value of automation has rapidly expanded beyond the traditional constructs of efficiency and productivity, and automation technologies have emerged as an increasingly important enabler of operational resilience and business continuity in the face of unplanned and large-scale disruptions. In this enhanced context, enterprises urgently need the support of IA services vendors that can help them define a path to rapid and scalable adoption of IA, unify disparate silos of automation into a unified enterprisewide framework that spans data, intelligence, and automation, and assist with the necessary change management to ensure that the automation initiatives are fully embraced and championed by the enterprise workforce," opines Pushkaraksh Shanbhag, senior research manager, IDC Asia/Pacific IT Services Research, and Sandeep Sharma, research manager, IDC Asia/Pacific IT Software Research.


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