TECH SUPPLIER Oct 2020 - IDC Survey Spotlight - Doc # AP46940420

Do Business Automation Technology Help in Achieving Business Objectives?

By: Swapnil ShendeSenior Market Analyst, Rishu SharmaPrincipal Analyst, Cloud and Artificial Intelligence

Abstract

This IDC Survey Spotlight illustrates how business automation technologies efficiently transform enterprises' internal business operations to achieve higher operational and business efficiency. The document contains data from IDC's COVID-19 Impact Survey, which is conducted every 15 days. The report covers results from wave 9 of the survey, which was conducted in August. The primary goal of the document is to highlight the initiatives and activities undertaken by enterprises in adopting automation to move businesses toward a set goal.

"Enterprises today have followed a proactive approach, especially considering the reliance of businesses on emerging business automation technologies. Organizations intend to cut down overall operations costs and reduce employee time spent on repetitive tasks by exploiting task-based automation tools. To achieve cost optimization, maintain business continuity, and ensure there are no customer complaints left unaddressed, organizations focusing on business automation solution would gain momentum," says Swapnil Shende, senior market analyst, IDC India.


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