Abstract

The Indonesia banking industry continues to progress digital transformation by adopting 3rd Platform technologies as well as cognitive, Internet of Things (IoT), and digital core banking. This IDC research identifies the top 5 technology trends in the industry from 2020 until 2022. The report also unveils the IT spending estimate for each of those trends. Likewise, the report highlights the significant movements in the market and several analyses covering the challenges and actionable insights.

"As customer centricity should become the revenue generator for Indonesia banking industry, the gap between business and IT can cause the strategy and initiatives underoptimized. That's the largest challenge of all digital transformation's initiatives in the industry," says Handojo Triyanto, head of Indonesia financial services industry and lead analyst of customer centricity, IDC Asia/Pacific Financial Insights.

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