TECH BUYER Apr 2021 - IDC Perspective - Doc # AP47230921

Accessibility, Automation, Innovation: Establishing Virtual and Mobility Capabilities for Public Sector Organizations

By: Manoj VallikkatResearch Manager, Gerald WangHead, Asia Pacific Public Sector, Aparna Reddapagari, Khyati Tomar


Anchoring on the COVID-19 pandemic, this IDC Perspective analyzes how public sector organizations in Asia/Pacific have responded to the crisis by bringing in accessibility of respective services. By emphasizing on the remaining two phases of transition, which are automation and innovation, this report highlights potential areas where organizations in healthcare, education, and government sectors need to focus on as they march toward the next normal.

"These new ventures into better integrated public sectors and enhanced intelligence gained from widespread automation, will need to be robustly supported by not just emerging technology solutions and manpower skills, but also the enabling public policies, regulations and laws. Such efforts take up massive time and resources, sustained civic engagements with constituents, lengthy parliamentary and legislative debates, as well as enforcement and compliance of such laws or acts," adds Gerald Wang, Head, Public Sector, IDC Asia/Pacific.

"As public sector organizations are transitioning from acceleration phase toward automation and new innovations, they need to be cognizant of the technological needs and capability requirements. Organizations must focus on building strong ecosystem model that is consumer centric, enhancing operational efficiency and adhering to compliance factors to get aligned with the future of industry and ecosystems needs," says Manoj Vallikkat, research manager, IDC Asia/Pacific Healthcare Insights.



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