TECH BUYER Apr 2021 - IDC Perspective - Doc # AP47381521

Asia/Pacific (Excluding Japan) Future of Customers and Consumers Technology Index: Building Resiliency into Customer Relationships

By: Lawrence CheokSenior Research Manager, Daniel-Zoe JimenezAssociate Vice President, Digital Transformation (DX), Future Enterprise, and SMB


IDC developed the Future of Customers and Consumers (FoCC) technology index and it shows that the leading organizations which are well-positioned in their technology and data capabilities are better able to capitalize and pivot to opportunities arising from out of the COVID-19 pandemic. Organizations must build resiliency into the relationships they have with their customers, and leading Asia/Pacific (excluding Japan) (APEJ) organizations are also taking steps to improve customer resilient capabilities through their technology investments.

"Organizations that make targeted investments in relevant technologies will lay the technological foundation to be digitally resilient against future shocks, thereby positioning themselves to thrive amid uncertainties," says Lawrence Cheok, senior research manager, Future of Customers and Consumers.



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