TECH BUYER Apr 2021 - IDC Perspective - Doc # AP47382521

The Chief Human Resource Officer's Role in Enhancing Employee Experience in the New Normal


Deepan Pathy,
Simon Piff

This IDC Perspective examines the evolving role of the chief human resource officer (CHRO) in the new normal. This document also analyzes some key areas that a CHRO should address in the near term and highlights why is it crucial for a CHRO to play the anchor role in effectively driving workforce and cultural changes, especially as organizations plan their people and business strategy.

2020 clearly not only demonstrated the need for a digital-first business strategy but also highlighted the scarcity of good talent in this critical area. "The CHRO's role will have to change to address this talent shortfall through improved employee experience (EX) programs, which must be heavily biased toward digital excellence, talent retention, and reskilling/upskilling of suitably motivated employees," says Simon Piff, VP of IDC Asia/Pacific's Practice Research Group. "Organizations must also be deeply involved in understanding the application of a broad range of technologies — both within and beyond those used in the realm of human resources (HR)."



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