TECH BUYER Jun 2021 - IDC Perspective - Doc # AP47386521

Tackling Artificial Intelligence Solutions' Trust Issues

By: Jessie Danqing CaiAssociate Research Director, Christopher Lee MarshallAssociate Vice President, Jeff Yong Xun XieSenior Market Analyst

Abstract

In IDC's 2021 Worldwide Artificial Intelligence Strategies Buyer View Survey, 50% of surveyed Asia/Pacific organizations stated that trust issues remain a challenge for them to adopt artificial intelligence (AI) technology. In the midst of challenges, there always lies an opportunity. This IDC Perspective aims to lay out the different aspects of AI solutions in which trust issues reside, map these aspects to IDC's Future of Trust Framework, summarize major AI solution vendors' offerings that address these aspects, and provide guidance for tech buyers to work using trustworthy AI solutions.

"The success of AI depends on the trust its developers, operators, and users have in the technology," says Dr. Chris Marshall, associate VP, IDC Asia/Pacific. "Biases, security, privacy, and the lack of ethical sense are real concerns that can dramatically derail even the most sophisticated AI solution," he adds.


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