TECH SUPPLIER Apr 2021 - Market Forecast - Doc # AP47430521

India IT Outsourcing Market Forecast, 2021-2025

By: Harish KrishnakumarSenior Market Analyst, Shweta BaidyaSenior Research Manager


This study provides IDC's forecast for the Indian ITO services market for the 2019 to 2024 forecast period. It includes advice to ITO SPs, analysis of trends in the Indian ITO market due to the COVID-19 pandemic, major drivers and inhibitors, significant market developments, and also highlights changes from the previous forecast.

"The COVID-19 pandemic is expected to change the way IT outsourcing (ITO) services have been supplied and availed in India. Although existing ITO contracts are not expected to face much impact, signing of long-term ITO contracts is expected to be delayed because of budget constraints caused by the pandemic," says Harish Krishnakumar, senior market analyst, Enterprise IT Services and Cloud at IDC India. "In the future, customers are expected to prefer short-term outsourcing contracts and also expect service providers to offer outcome-based pricing models than the traditional fixed pricing."



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