TECH SUPPLIER Sep 2021 - Market Perspective - Doc # AP48121221

The Technology Sector in India: Building Capabilities to Win in the New Normal

By: Shweta BaidyaSenior Research Manager, Sharath SrinivasamurthyResearch Director

Abstract

This IDC Market Perspective discusses the COVID-19 pandemic and its effects on software and IT services vendors. This study also aims to assess how the industry has evolved since the onset of the COVID-19 pandemic and how organizations have responded to the second wave of COVID-19, capitalizing on the learning from the first wave.

Enterprises are accelerating their digital journey to not only tide through the crisis but also recreate themselves as a truly trusted digital organization that supports their employees, partners, and customers during their ongoing journeys.

"The technology sector in India displayed tremendous resiliency amidst the rising challenges because of the COVID-19 pandemic. Technology companies went to extreme lengths to support their employees, partners, and customers. The realignment and reallocation of work to ensure minimal disruption and maintain quality of service (QoS), the revamp of human resources (HR) process to adopt a "people first" approach, and the ramp-up of hiring and training of skilled resources were some of the few quick initiatives taken up by technology vendors, which kept them in good stead despite the COVID-19 pandemic–induced turbulence," says Shweta Baidya, senior research manager, software and IT services, IDC India.


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