TECH SUPPLIER Jan 2022 - IDC Survey - Doc # AP48416421

New Zealand Digital Ecosystem Study, 2021: IT and Cloud Service Provider Evaluation Criteria

By: Louise FrancisCountry Manager, IDC New Zealand, Emily LynchMarket Analyst

On-line Presentation


This IDC Survey discusses the results of the Australia and New Zealand (ANZ) Digital Ecosystem Survey, conducted in September and October 2021. This document is the first in the report series of the survey results, providing a deep dive into the New Zealand IT and cloud services ecosystem. This study provides an in-depth analysis of how IT and cloud service providers (SPs) are evaluated by New Zealand organisations. The topics and themes covered in this study include:

  • Evaluation criteria used to select and evaluate IT SPs and the gap between the stated importance of each criterion and the level of satisfaction with the respondents' current primary providers to identify potential areas of churn and competitive differentiators
  • Sources of information used during the provider evaluation process
  • Breakdown of mindshare by segments: 10 vertical industry segments, three company sizes, and six regions across New Zealand


  • 18 slides

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