TECH SUPPLIER Jan 2022 - IDC Survey - Doc # AP48416521

Australia Digital Ecosystem Study, 2021: IT and Cloud Service Provider Evaluation Criteria

By: Louise FrancisCountry Manager, IDC New Zealand, Emily LynchMarket Analyst

On-line Presentation


This IDC Survey discusses the results of the Australia results of the Australia and New Zealand (ANZ) Digital Ecosystem Survey, conducted in September and October 2021. This is the first in the report series of the survey results, providing a deep dive into the Australia IT and Cloud Services ecosystem. This study provides an in-depth analysis of how IT and cloud service providers (SPs) are evaluated by Australia organisations. Topics and themes covered in this report include:

  • Evaluation criteria used to select and evaluate ITSPs and the gap between stated importance of each criterion and the level of satisfaction with the respondents' current primary providers to identify potential areas of churn and competitive differentiators
  • Sources of information used during the provider evaluation process

Breakdown of mindshare by segments: 10 vertical industry segments, 3 company sizes, and 6 regions across Australia.


  • 18 slides

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