TECH BUYER Aug 2022 - IDC Perspective - Doc # AP48500722

Artificial Intelligence in India: Adoption So Far, Use Cases by Verticals and Key Case Studies


Swapnil Shende
, Rishu Sharma, Sagnik Das,
Jessie Danqing Cai
Vinayaka Venkatesh

This IDC Perspective provides IDC use case reports and shows how India organizations incorporate artificial intelligence (AI) to perform multiple business operations. Organizations in India leverage AI/machine learning (ML) technology to achieve different business objectives, such as and IT automation. The successful adoption of AI includes strategy, implementation, risk management, and an AI-enabled workforce.

"AI is changing how industries used to function and operate and the way business services are delivered to end users. The crux of the accelerated technological adoption across sectors, including government, has been to make determined efforts and build next-generation technology that improve the delivery of public services while enhancing overall business performance and customer satisfaction," says Swapnil Shende, senior market analyst for AI, IDC India.



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