Abstract

The top 10 predictions for the IDC FutureScape: Worldwide National Government 2023 Predictions — Asia/Pacific (Excluding Japan) Implications illustrate how the next four years will be revolutionary for operations as governments adapt to the changing needs of citizens and find more efficient ways to serve them. A successful delivery of innovative government services requires an in-depth understanding of citizen needs and the ability to anticipate those needs. Technology is vital in government to facilitate better coordination and cooperation between various government agencies.

To ensure inclusivity and to reap the benefits of digitalization, countries with large populations that have low coverage of internet access should prioritize early investments in digital infrastructure, such as broadband technology. It is important that governments on all levels allocate financial resources to the promotion of digital inclusion to provide citizens with the opportunity to profit from the advantages of the internet and the services available online.

"With the use of advance digital technologies, governments would have the opportunities to explore new models and approaches in providing new or improved services, manage resources effectively, deliver relevant services that are required by the citizens, improve accountability, and as a result gain citizens' trust," says Jezamin Abdul Razak, head of Government Insight, IDC ASEAN.

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