Abstract

This IDC report covers selected Asia/Pacific projects that promote digital equity and accessibility. The transition to digital front door caused by the pandemic widened preexisting disparities in digital equity and accessibility, creating new challenges for people who had to rely on offline methods to access services because of the high cost of going digital.

"Although financial burden restricts people with low income from being online, for the elderly, the major obstacle is often technological illiteracy. To ensure that every citizen has an equal opportunity, regional governments are taking focused efforts in narrowing the digital equity gap. For effectiveness, it is imperative for the concerned authorities to hear from their people periodically and provide any necessary training/infrastructure to reduce digital illiteracy," says Jezamin Abdul Razak, head, IDC Asia/Pacific Government Insights.

Coverage