TECH BUYER Oct 2022 - Tech Buyer Presentation - Doc # AP49444122

Smart Cities Asia/Pacific Awards Report Series: Digital Administration


Jezamin Abdul Razak
Manoj Vallikkat
Ravikant Sharma
On-line Presentation


This IDC report covers selected projects from Asia/Pacific countries that utilize digital administration. The move to digital administration, which was spurred on by the COVID-19 pandemic, made it possible for governments to recognize the potential to enhance the quality of public service and maximize the efficiency of public spending. This would further accelerate the digitization of government services to boost the efficacy of operations across state borders and great distances.

"A lot of wasted time and effort is eliminated, thanks to digital administration. Employees can improve their output while simultaneously reducing the number of mistakes they make. Additionally, data transfer and information dissemination can occur in real time. Society will benefit from these services because they will have access to timely, relevant data. The decision-making process has also become much simpler and in certain cases even automated. Therefore, more resources need to be invested to find, recruit, and keep government workers with digital skills," says Jezamin Abdul Razak, head, Government Insights, IDC ASEAN.


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