target audience: TECH BUYER  Publication date: Dec 2022 - Document type: IDC MarketScape - Doc  Document number: # AP49948122

IDC MarketScape: Asia/Pacific (Excluding Japan) Team Collaboration and Videoconferencing 2022–2023 Vendor Assessment


  • Lily Phan Loading
  • Dr. Chris Marshall Loading
  • Karthik Umachigi
  • Akshay Arun Gulhane


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This IDC MarketScape uses the IDC MarketScape model to provide an assessment of eight providers in the Asia/Pacific (excluding Japan) (APEJ) team collaboration and videoconferencing market. The IDC MarketScape is an evaluation based on a comprehensive framework and set of parameters that assess vendors relative to one another and to those factors expected to be most conducive to success in the APEJ market during the short term and long term.

Team collaboration and videoconferencing solutions go beyond attending meetings and having a conversation with colleagues. The rise of hybrid work and workplace redesign drives vendors to enhance their offerings and introduce new capabilities. Furthermore, user demands will change as we see enhancements in technologies, such as artificial intelligence (AI), machine learning (ML), 5G, and metaverse, and these demands are expected to offer tremendous opportunities for team collaboration and videoconferencing solutions in APEJ. Vendors are mostly differentiated in advanced features, such as security, integration abilities, low-code/no-code development, live translation, and transcription. Although a few companies are facing pricing challenges and growing in the APEJ market.

"Team collaboration and videoconferencing tools are becoming ubiquitous for hybrid work," says Dr. Lily Phan, research director for future of work at IDC. "They are not only used for internal communication and collaboration, but they include ways to connect and engage with clients. Security, integration ability, user friendliness, and advanced features are the differentiators for vendors in the APEJ market to be successful," she adds.


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