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Dec 2015 - Perspective - Doc # CA40857116

Perspective: Healthcare Transformation, Part 3 — 3rd Platform Technologies and Improving the Patient Experience

Author: Alison Brooks, Ph.D. Research Director, Smart Cities Strategies, Public Safety
Abstract

This IDC Health Insights Perspective examines Canada's transformation in the healthcare industry with a focus on enhancing the patient's experience, including the quality of care. The patient's experience is akin to the patient's journey along the healthcare continuum and reflects the interactions that take place during that journey. A "good" experience is often the result of effective communications between members of the care provider team, the patient, and the patient's family. In today's complex healthcare model, this requires the support of a robust IT infrastructure using 3rd Platform technologies as essential components. In IDC's opinion:

  • Integrated care models depend on integrated IT models. Electronic medical records, telemedicine, remote patient monitoring, mobile communications devices, evidence-based pathways of care, remote consultation, and so on are all essential components of contemporary integrated multidisciplinary healthcare delivery models.
  • The use of information technology to improve the patient experience is no longer a "nice to have"; it is essential. Today's complex healthcare systems require the support of a robust IT infrastructure based on 3rd Platform technologies. A "good" patient experience is the result of fast and accurate information exchange among care providers and effective communications between members of the care provider team, the patient, and the patient's family.
  • Many of today's healthcare IT projects are big, highly complex, and beset with risk. IT vendors are advised to work closely with the client to overcome the complexity and implementation challenges associated with mega healthcare ICT initiatives to assist IT departments to integrate mobile and cloud technologies into the overall infrastructure and deliver insights to help healthcare clients maximize the use of Big Data analytics to improve the patient experience.
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