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May 2017 - Market Forecast - Doc # CA41246217

Canadian Telecom Services Forecast, 2017-2021: Telecom Inside Out

Authors: Lawrence Surtees, Nikhil Anand, Manish Nargas

This IDC study presents IDC Canada's five-year forecasts for communications services spending by customer segment, company size, industry sector, and region for 2016–2021 based on the annual update of IDC Canada's custom Communications Market Model and replaces our previous comprehensive forecast document (see Lawrence Surtees, Thomas Dyer, Emily Taylor, Steve Yang, and Manish Nargas, Canadian Telecom Services Forecast, 2016–2020: Telecom Inside Out, IDC Canada #CA40658516, May 2016).

Readers should note the adjustments made in this study and rely on this forecast for 2017 planning purposes. This study addresses the following questions:

  • How does current and projected spending on Canadian telecom services differ by:
  • Market segment?
  • Customer segment?
  • Company size?
  • Region?
  • Industry vertical sector?
  • Which industry sectors, customer segments, company size, and regional segments of the Canadian communications services market are poised for growth, and which are the best opportunities for communication service providers (CSPs) over the new five-year forecast period?

CSPs continue to face twin challenges of market erosion by new and established entrants in their core markets, coupled with stalled penetration in wireless. The advent and adoption of lower cost technological substitutes such as SIP trunks and new software-defined wide area network (SD WAN) data service further exacerbates revenue erosion in key segments.

"CSPs can seize new opportunities in the IT services and video markets, but disruptive technologies such as SIP trunks, 'over the top' (OTT) service delivery in both consumer and enterprise markets, and global transformation of ICT platforms are spawning new competitors while changing the economics of service delivery," says study lead author Lawrence Surtees, vice president and principal analyst in the Communications Practice at IDC Canada Ltd. "The challenge of maintaining continued growth underscores the necessity for Canadian CSPs to invest in next-generation platforms and architectures to reinvent their networks."

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