This IDC study examines the hosted and cloud-based segment of the Canadian UCC market. This study includes only a partial summary view of the more detailed forecasts contained in IDC Canada's Communications Market Model. Clients using this document are also urged to familiarize themselves with the telecom service taxonomy and segment definitions detailed in the Market Definition section of this document.
"Hosted and cloud-based UCC offerings have recently emerged as a viable deployment option by CSPs," says study author Lawrence Surtees, vice president of Communications Research and principal analyst of IDC Canada. "We believe that propelled by strong growth of cloud services, the UCC-as-a-service (UCCaaS) delivery model has become more popular than customer-owned premise-based services."