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Dec 2018 - IDC Perspective - Doc # CA42508718

Citizen First: Canadian Government Executive Perspectives and Priorities for 2019

By: Mark SchruttStrategic Advisor, Public Sector & Innovation Research, Jason BremnerResearch Vice President, Industry and Business Solutions

Abstract

This IDC Perspective captures the trends and goals for Canadian government for 2019, along with guidance for public sector technology leaders. There is a realization within Canadian government that it needs to change. The ambition is to be faster, provide a better experience, and drive higher levels of satisfaction among citizens and businesses that deal with the government.

"To accomplish these objectives, government leaders IDC interviewed are focusing on improving the channels citizens use to interact with the government, the services provided, citizen involvement in the development of government services, and internal processes to drive efficiencies," says Mark Schrutt, strategic advisor, Innovation and Public Sector research, IDC Canada.


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