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TECH SUPPLIER Mar 2018 - Market Analysis Perspective - Doc # CA42529518

Market Analysis Perspective: Canadian Hardware and Software Deploy and Support Services, 2018

By: Jason BremnerResearch Vice President, Industry and Business Solutions

On-line Presentation


This IDC Market Analysis Perspective provides detailed information on the Canadian hardware and software deployment and support services landscape. It considers the overall condition of the market in 2018, the key competitors, and evolving trends — along with buyer insight and guidance for providers of these services.

The hardware and software deployment services market is being impacted in the 3rd Platform due to shift away from traditional on-premise solutions to cloud services, as well as adoption of mobile devices. All market segments are closely tied to the installed base for enterprise software and hardware, which is experiencing slowing growth. Channel partners that have traditionally been important to the delivery of deployment and support services are challenged by industry consolidation and new business models.

In a slow growth market, providers will need wrap services around new technologies, expand remote and automated support capabilities, look to adjacent service markets, and refocus go-to-market efforts to take new customers through the buying process for deployment and support services.


  • 25 slides

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