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This IDC study presents IDC Canada's five-year forecasts for communications services spending by customer segment, company size, industry sector, and region for 2018–2022 based on the annual update of IDC Canada's custom Communications Market Model and replaces our previous comprehensive forecast document (see Lawrence Surtees, Nikhil Anand, and Manish Nargas, Canadian Telecom Services Forecast, 2017–2021: Telecom Inside Out, IDC Canada #CA41246217, May 2017).

Readers should note the adjustments made in this study and rely on this forecast for 2018 planning purposes. This study addresses the following questions:

  • How does current and projected spending on Canadian telecom services differ by:
  • Market segment?
  • Customer segment?
  • Company size?
  • Region?
  • Industry vertical sector?
  • Which industry sectors, customer segments, company size, and regional segments of the Canadian communications services market are poised for growth, and which are the best opportunities for communication service providers (CSPs) over the new five-year forecast period?

CSPs continue to face twin challenges of market erosion by new and established entrants in their core markets, coupled with stalled penetration in wireless. The advent and adoption of lower-cost technological substitutes such as SIP trunks and new software-defined wide area network (SD-WAN) data service along with increased wireless substitution will further exacerbate revenue erosion in traditional telecom market segments over the five-year forecast period.

"The imperative of investing in next-generation network technologies provides many compelling benefits for CSPs to undertake this journey now and has taken on a new urgency as preparations begin for the looming rollout of next-generation 5G wireless networks," says study co-author Lawrence Surtees, vice president and principal analyst in the Communications Practice at IDC Canada Ltd. "CSPs can seize new opportunities in the IT services and video markets, but disruptive technologies such as SIP trunks, 'over the top' (OTT) service delivery in both consumer and enterprise markets, and global transformation of ICT platforms are spawning new competitors while changing the economics of service delivery."



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