TECH SUPPLIER Dec 2019 - Technology Assessment - Doc # CA43783019

Positioning IT and Business Services Outlook 2020: The Key Technologies Canadian Businesses Are Evaluating to Sustain Competitive Advantage

By: Jim WestcottResearch Manager, Application Solutions


This IDC study examines some of the key technologies that are expected to trend upward in 2020, and it looks at ways in which IT and business services firms can address these technologies with customers to advance usage. The document highlights some of the key differences between company size, region, vertical market, and survey respondent persona.

"The next wave of IT and business services solutions is built on the innovation accelerators of the 3rd Platform: AI and IoT. Canadian organizations have added 5G wireless to the list of technologies of interest, and this should help services firms directly address these technology areas with solutions that can help drive the competitiveness of businesses in this country," says Jim Westcott, research manager, IDC Canada.



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