TECH SUPPLIER Sep 2019 - Technology Assessment - Doc # CA43783419

Selling DX Services in Canada: Vertical Market Expectations, Challenges, and Requirements

By: Jim WestcottResearch Manager, Application Solutions


This IDC study examines the top issues for several vertical market segments with respect to the issues, challenges, and need for external services providers for several 3rd Platform innovation accelerators. The data shows the different priorities and views of the verticals with respect to the top overall issues. The document demonstrates the unique aspects that can be addressed by external services firms in building outcome-oriented technology solutions.

"Buyers of IT services are becoming increasingly sophisticated and have a greater understanding of their IT needs and objectives. Vendors are responding to this trend with solutions and offerings that address these evolving requirements. In the case of 3rd Platform and innovation accelerator solutions, vertical markets are demonstrating different usage and investment patterns that require specific value propositions and the targeting of specific objectives." — Jim Westcott, research manager, IDC Canada



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