TECH BUYER Apr 2019 - IDC MarketScape - Doc # CA44501819

IDC MarketScape: Canadian Digital Business Services 2019 Vendor Assessment

By: Jim WestcottResearch Manager, Application Solutions


This IDC study assesses eight IT and business services providers offering digital transformation (DX) services including digital strategy and digital agency services. Providers in this assessment are capable of providing services ranging from front-end customer experience solutions to back-end enterprise systems solutions.

This research is a quantitative and qualitative assessment of characteristics that explain a vendor's ability to deliver a comprehensive solution. The evaluation is based on a standardized, extensive framework of questions examining functional present capabilities and future strategy. Vendor calls and standalone digital transformation end-user interviews are included in the process. General market perception and technology buyers' views about vendor capabilities and attitude toward innovation are important components in this evaluation.

DX services have evolved very quickly in a short period of time. In the past five to six years, many traditional IT and business services firms have built or acquired design and marketing firms and have quickly scaled DX practices to guide customers through strategy, reengineering, implementation/deployment, support, and management of both technology and business processes to become more capable and competitive from a DX perspective.

"Digital transformation has permeated every corner of business operations, and it has become the defining IT and business services paradigm for the second decade of the 21st century. In the broader context, digital transformation is evolving into business transformation as corporate buyers begin to take a holistic view of their business and search for business outcomes that span the entire organization. For service providers, recognition of the convergence of requirements has resulted in the reorganization of assets, offerings, and practices to address the needs of customers in an integrated fashion. To fully address the business needs of customers and to design solutions to meet specific outcomes, services firms are aggregating (and disaggregating) DX services offerings to address all aspects of business transformation," says Jim Westcott, research manager, IDC Canada.



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