TECH SUPPLIER Dec 2020 - Market Note - Doc # CA45062720

Element AI Agrees to Be Acquired by ServiceNow: Canadian Perspective

By: Warren ShiauResearch Vice President, AI & Analytics


This IDC Market Note discusses the Canadian implications of Element AI agreeing to be acquired by ServiceNow.

ServiceNow's acquisition of Element AI combines process and workflow expertise with AI development skill sets in a way that addresses Canadian market realities for AI operational implementation and has significant potential to accelerate Canadian business' digital transformation and AI adoption. But without government policy support to develop critical commercialization skill sets, our homegrown AI stars face more challenges than necessary in becoming viable international competitors.



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