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Abstract

This IDC Market Presentation focuses on how Canadian organizations are preparing to "return to work," amid a global health crisis. Will the "hybrid" operating model become the working model of the future?

This Market Presentation provides insights into how Canadian organizations handled the outbreak, how technologies were deployed, what they focused on when reopening their offices, what percentage of employees will work remotely ongoing, and what the next normal looks like. COVID-19 has accelerated digital transformation adoption in Canada. Projects and new technology implementation that were possibly many years away, happened in a few short months. Work Culture (talent acquisition, development, and retention) was top of mind in 2019, while in June 2020, Work Space (connectivity, digital assistance, content and collaboration, and smart facilities) became the leading Future of Work dimension in Canada.

"Canadian organizations are redefining their operating model to allow for more flexibility for their employees," said Evan Hardie, research director, Future of Work at IDC Canada. "Although digital transformation efforts are being undertaken in response to COVID-19, Canadian organizations are still a long way from being considered digitally determined."


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