TECH BUYER Apr 2020 - IDC Perspective - Doc # CA46228420

COVID-19 Business Impact: Hierarchy of Needs — Moving from Pandemic Risk Management to Organizational Agility

By: Tony OlvetGroup Vice President, Research, Megha KumarResearch Director, Software and Cloud Services

Abstract

This IDC Perspective outlines the various stages of the "COVID-19 Business Impact: Hierarchy of Needs" framework. It provides examples of technologies that organizations can utilize and key issues that they need to address as they sustain themselves during this crisis. This framework can be used at an organizational level or a departmental level and can help guide IT suppliers as they serve customers.

"From remote work and employee engagement tools to security and network services, technology suppliers play a pivotal role in helping organizations persevere through the COVID-19 crisis. It is critical that they understand and address the needs of customers on the continuum from pandemic risk management to enabling organizational agility. Demonstrating empathy, being responsive, and maintaining transparency are paramount during this crisis," says Tony Olvet, group vice president of Research at IDC Canada.


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