TECH BUYER Dec 2020 - IDC MarketScape - Doc # CA46257720

IDC MarketScape: Canada Salesforce Implementation Services 2020 Vendor Assessment

By: Jim WestcottResearch Manager, Application Solutions

Abstract

This IDC study represents a vendor assessment of Salesforce implementation services through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in the Salesforce implementation integration services market. This IDC MarketScape covers a variety of vendors participating in the Salesforce implementation services space. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and to one another and highlights the factors expected to be the most influential for success in the market in both the short term and the long term.

"Salesforce products are rapidly becoming enterprise-scale solutions in Canada, and the opportunities for services firms specializing in Salesforce are growing as quickly. As the enterprise software market continues its shift to cloud computing and SaaS, Salesforce implementation services firms are identifying a growing number of prospective customers and the capabilities of these firms to help customers achieve business objectives are expanding to meet emerging and increasingly sophisticated requirements," says Jim Westcott, research manager, IDC Canada.


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