Abstract

This IDC Tech Buyer Presentation discusses the Canadian regionalization of the IDC FutureScape: Worldwide Services 2021 Predictions (IDC #US45374020, October 2020). It provides a detailed perspective on the forces shaping business and technology services and outsourcing markets over the next several years. Each prediction is presented based on the timeline projection, complexity assessment, and organizational impact on the "mainstream" market.

"The Canadian IT and business services markets were upended in 2020, the result of the COVID-19 pandemic resulting in fundamental changes to technology adoption for Canadian businesses of all sizes. This document provides an assessment of these issues and their impact on the Canadian services market over the course of the next three to five years," says Jim Westcott, research manager, IDC Canada.

Coverage