TECH SUPPLIER May 2021 - Market Forecast - Doc # CA46290621

Canadian Communications Services Forecast, 2021–2025: Telecom Still Inside Out from COVID-19


Lawrence Surtees
, Meng Cong,
Manish Nargas

This IDC study presents IDC Canada's five-year forecasts for communications services spending by market and customer segments, company size, industry sector, and region for 2021–2025 based on the annual update of IDC Canada's custom Communications Market Model and replaces our previous comprehensive spring and fall 2020 forecasts (see Lawrence Surtees, Meng Cong, and Manish Nargas, Canadian Communications Services Forecast, 2020–2024: COVID-19 Turns Telecom Inside Out, IDC #CA45063520, May 2020). This five-year forecast document is based on our current assumptions of the COVID-19 pandemic in 2021.

However, the course of the COVID-19 pandemic is still uncertain and continues to produce economic impacts on a scale not seen since the Great Depression as well as introducing many uncertainties and factors that change almost weekly. Clients are cautioned that this forecast document, unlike previous years, is based on a temporary snapshot of macroeconomic forecasts and conditionsthat existed in mid-to-late April. Readers are urged to visit IDC's COVID-19 micro-website (at for frequent updates on the impact of COVID-19 on the global and Canadian ICT sectors.

Readers should note the adjustments made in this study and rely on this current forecast for initial 2021 planning purposes. This study addresses the following questions:

  • How does current and projected spending on Canadian communication services differ by: market segment, customer segment, company size, region, and industry vertical sector?
  • Which customer segments, company size, industry, and regional segments of the Canadian communications services market are poised for growth, and which are the best opportunities for communication service providers (SPs) over the new five-year forecast period?

"The duration of the COVID-19 pandemic remains unknown, but experience in 2020 shows the communications service sector remains better insulated than most to weather the uncertainty," says study coauthor Lawrence Surtees, vice president of Communications Research and principal analyst at IDC Canada Ltd.

"Continued investment and deployment of next-generation network technologies are key to coping with the triple challenges in 2021 of mitigating COVID-related revenue loss, meeting unparalleled network demand, and pursuing potential new revenue streams in a forthcoming 'new normal.'"



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