TECH SUPPLIER Oct 2021 - IDC Survey - Doc # CA47069121

Key Canadian Industry/Sector-Specific Use Cases and Targeting of Artificial Intelligence–Related Technologies for ROI — Fall Update

By: Warren ShiauResearch Vice President, AI & Analytics

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Abstract

This IDC Survey provides Canadian artificial intelligence (AI) use case adoption indications, based on AI technologies being identified as key ROI sources for industry-specific digital initiatives. The industries covered in this document are financial services, government, manufacturing, healthcare, and utilities.

The survey results show AI-related technologies prioritized by specific industries as key medium-term (two to three years) ROI generators and the digital initiative areas targeted for generating the ROI. Big data–based AI model building ROI expectations are declining and concentrating in fewer digital initiative/use case areas. ROI expectations for AI-related technologies have shifted significantly to workflow/process automation solutions.


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