TECH SUPPLIER Sep 2021 - Market Presentation - Doc # CA48205121

Buyer Perspectives on SaaS Applications and Vendors in Canada, 2021

By: Megha KumarResearch Director, Software and Cloud Services

On-line Presentation


The IDC Market Presentation covers the primary SaaS vendors across human capital management, financial applications, customer relationship management, enterprise resource management/enterprise resource planning (ERM/ERP) applications, team collaborative applications, and conferencing applications in Canada.

It provides a view by IT versus LOB, SMB segmentation, and sector adoption as well. It covers the top attributes that organizations in Canada prioritize when selecting these six workloads as well as the issues they may have experienced with their primary vendors. It also provides the buyer perspective on the top attributes that organizations associate with their primary vendor by workload.

This presentation draws on responses from IDC Canada's 2021 IT and Business Advisory Panel n2 that covered 360 organizations in Canada and covered both IT and business decision makers.


  • 42 slides

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