TECH SUPPLIER Jun 2022 - IDC Survey - Doc # CA49279522

Adoption of Unified Communications and Collaboration, 2022

By:

Megha Kumar
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Abstract

This IDC Survey examines the adoption of unified communication and collaboration (UC&C) solutions. It considers deployment types and how organizations plan to purchase them. It further covers adoption of team collaboration solutions and factors impacting selection. It also considers the trend around the integration of unified communications as a service (UCaaS) with contact center as a service (CCaaS).

This survey draws responses from 304 organizations surveyed as part of IDC Canada's 2021 IT Advisory Panel n4.


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