target audience: TECH SUPPLIER Publication date: Aug 2022 - Document type: IDC Survey Spotlight - Doc Document number: # CA49550422
Why Do Customers Switch Managed Cloud Service Providers in Canada?
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Abstract
This IDC Survey Spotlight provides insights into organizations' top considerations when switching managed cloud services providers in Canada. It also provides insights to help vendors understand the market segment better and promote their offerings in a more suitable manner. Vendors should showcase their expertise around cost flexibility, service offerings, deep technological and industry expertise, reputation/awards around customer service, new cloud capabilities, and the ability to meet project timelines.